Conditions générales

1. Parties and operator

These Terms apply between the user of the Platform (Client or Provider) and the entity operating it. The Platform is operated by Nuno Miguel Martins Costa, tax ID 261009176, with address at Rua do Cabeço n4, Portugal (“Portugal Retreats”, “we”).

2. Role of the Platform

We act as an online directory and booking facilitator. We do not own or operate the listed retreats or services and are not a party to the contract between Clients and Providers.

Providers are responsible for accurate listings, delivering the services, and complying with applicable law (licensing, tax, health and safety, etc.).

3. Use of the Platform and accounts

You may need an account with accurate, current and complete information. You are responsible for safeguarding your credentials and for all activity under your account.

Unlawful or abusive use, or attempts to circumvent fees, security or booking flows, are prohibited. We may suspend or terminate access where these Terms are breached, fraud/abuse is suspected, or legal/regulatory reasons require it.

4. Bookings, payments and prices

When a booking is completed on the Platform, the contract for the retreat or service is formed between the Client and the Provider. The Platform supplies the booking flow and payment processing via third parties (e.g., Stripe).

Prices are set by Providers. We may charge subscription and/or booking fees to Providers under the applicable plan, but Clients only see the final price.

Prices shown to Clients must be final consumer prices, including VAT/sales tax and mandatory charges where applicable. The Platform does not add extra platform or processing fees on top of the client-facing price in the checkout UI.

Any taxes on the underlying service (for example VAT on accommodation or programs) remain the Provider’s responsibility to configure and remit, unless we explicitly agree otherwise in writing. The Platform's commission is a service fee charged to the Provider (for example via subscription or booking commission) and may be invoiced separately with VAT where applicable; it is not charged to the Client as a separate line item at checkout.

5. Cancellations, refunds and disputes

Each Listing may have its own cancellation policy (for example, strict, flexible, Flex 14/Flex 24h). Providers must display the policy clearly on the Listing page and at checkout and honour it, without prejudice to mandatory consumer rights.

Refunds (where applicable) follow the policy shown at the time of booking and apply to the booking value only. Any insurance or cancellation-option fee is non-refundable. The Platform may provide tools to assist with the calculation and processing of refunds.

Where a refund, chargeback or dispute is attributable to Provider fault (unjustified cancellation, misleading description, serious failures), refunded amounts and non-recoverable costs may be offset against future payouts as described in the account documentation.

6. Provider payouts and set-off

Payouts are typically made via Stripe Connect (or an equivalent solution). Providers must complete payment onboarding and keep their account in good standing in order to receive transfers.

Transfers to Providers usually occur after the retreat or service has started, subject to the applicable payout rules. Timing also depends on Stripe and is not guaranteed by the Platform.

We may withhold or offset amounts where refunds or adjustments are due to Provider fault, fraud/abuse is suspected, or legal duties require us to hold funds. Detailed operational rules are provided in the dashboard documentation.

7. Liability

Providers are responsible for their retreats, premises, teams, content and legal compliance. Clients are responsible for their travel decisions and for confirming that a retreat or service is suitable for them (for example by consulting health professionals where needed).

To the maximum extent permitted by law, the Platform is not liable for acts or omissions of Providers or Clients, nor for injury, loss, damage or indirect/special damages. Nothing in these Terms intends to exclude or limit liability that cannot be excluded under applicable law.

8. Changes to these Terms

We may update these Terms from time to time. For material changes we will update the date and, where appropriate, may notify you via the dashboard or by email. Continued use of the Platform after changes take effect means you accept the updated Terms.

9. Business claiming and verification of ownership

Some businesses may appear in the directory before they are actively managed by their owners (“unclaimed” profiles). To link an existing profile to an owner account, the Platform provides a business-claiming flow.

By submitting a claim, you confirm that the information you provide is true and complete, that you are authorised to represent the business, and that the documents you upload (for example ID, company registry extract, proof of representation and, where applicable, brand or trademark documents) are genuine and up to date.

The Platform may request additional documents where representation is not clearly shown in the company registry, as well as documents evidencing the link between the legal entity and any brand or trade name used. In case of doubt or competing claims, the Platform may contact the business directly, temporarily lock profile changes and refuse claims until the situation is clarified.

Submitting false, incomplete or misleading documents, or claiming a business without authority, may constitute a civil and/or criminal offence. The Platform may suspend or close accounts, revert control of profiles, notify the apparent legitimate owner and cooperate with competent authorities as permitted by law and by our Privacy Policy.

10. Contact and legal details

Questions: please use the support contact provided in the site footer or dashboard. The operator identified in these Terms is Nuno Miguel Martins Costa, tax ID 261009176, with address at Rua do Cabeço n4, Portugal.

Governing law: Portuguese law. Competent courts: Portuguese courts, without prejudice to any mandatory consumer-protection rules that require a different forum for the consumer.