Cancellation Policy

Cancellation & Refund Policy

These rules apply to bookings made on the platform. The tier you pick at checkout governs refunds, together with any mandatory consumer rights.

View full Terms & ConditionsThis page is a simplified summary. If there is any conflict, the full Terms & Conditions prevail.

Cancellation by the provider

If the provider cancels a confirmed booking, the full amount charged for the booking is refunded, including extras and cancellation options. Client-withdrawal penalties do not apply.

This is a free, provisional registration. No card is charged. You may withdraw before payment. Stock is held only until the stated deadline; delivery is not guaranteed until the organizer confirms it.

Standard

Default

Included (no extra cost).

100% refund if cancelled more than 30 days before start.
50% refund if cancelled 14–30 days before start.
25% refund if cancelled 7–14 days before start.
No refund if cancelled less than 7 days before start (includes <24h).

Flex 14 (cancellation option)

Recommended flexibility

Fee: 7% of subtotal (min €15), non-refundable.

100% refund of booking value if cancelled more than 14 days before start. Insurance fee is non-refundable.
50% refund of booking value if cancelled 7–14 days before start. Insurance fee is non-refundable.
No refund if cancelled less than 7 days before start (includes <24h).
No refund within 24 hours before start (hard rule).

Flex 24h (cancellation option)

Maximum flexibility

Fee: 12% of subtotal (min €25), non-refundable.

100% refund of booking value up to 24 hours before start. Insurance fee is non-refundable.
No refund within 24 hours before start (hard rule).

Important notes

For client withdrawal, the cancellation-option fee is excluded from refunds. Provider cancellation refunds the entire booking charge, including extras and cancellation options.
If mandatory consumer law grants a better outcome, that law prevails.
If a provider is at fault (e.g., cancels, misrepresents, or creates safety issues), the platform may assist with refunds and may set off amounts against the provider’s payouts.